Privacy Policy
Medical Billing Miami Beach (MBMB)
Last Updated: March 2026
HIPAA Compliance Notice
This website uses HIPAA-compliant communication methods only. Please do not send protected health information (PHI) through WhatsApp, social media, or unsecured email. For secure communication, please call our office directly at (786) 643-2099.
WhatsApp Communication Policy
WHATSAPP IS FOR GENERAL INQUIRIES ONLY:
You CAN ask about:
- ✓ Office hours questions
- ✓ General service information
- ✓ Appointment scheduling
DO NOT send:
- ✗ Insurance numbers
- ✗ SSN or medical information
- ✗ Billing details or claims
By messaging us via WhatsApp, you agree not to share sensitive information.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, practice name
- Business Information: Practice details, NPI numbers, EIN (for credentialing purposes only)
- Communication Records: Emails, calls, consultation requests
- Website Analytics: Browser type, IP address, pages visited (anonymized)
Important: We do NOT collect or store patient health information (PHI) through this website. PHI is only handled through secure, HIPAA-compliant channels after establishing a formal business relationship.
2. How We Use Your Information
- To respond to your inquiries and consultation requests
- To provide medical billing and coding services (after formal engagement)
- To send important updates about our services
- To improve our website and services
- To comply with legal and regulatory requirements
3. Data Security
We implement robust security measures to protect your information:
| Security Measure | Status | Description |
|---|---|---|
| SSL Certificate (HTTPS) | ✓ Active | All data encrypted in transit |
| Privacy Policy | ✓ Active | This page |
| Terms of Use | ✓ Active | See Terms of Use |
| 2FA on Admin | ✓ Enabled | Two-factor authentication active |
| Strong Passwords | ✓ Enforced | 16+ character requirement |
| Daily Backups | ✓ Automated | Automated daily backup system |
| Business Associate Agreements | ✓ Signed | BAAs with all vendors |
4. Social Media Policy
Staff Guidelines for Social Media:
DO NOT:
- ❌ Post patient names or photos
- ❌ Respond with medical/billing details in comments
- ❌ Accept patient friend requests
- ❌ Share PHI on any platform
DO:
- ✅ Share general billing tips
- ✅ Post company news (no patient photos)
- ✅ Reply: "Please call our office" to DMs
- ✅ Direct inquiries to secure channels
5. Information Sharing, AI Tools & Analytics Safeguards
We do NOT sell, trade, or share your personal information with third parties except:
- With your explicit consent
- To comply with legal obligations
- With trusted U.S. fulfillment partners and service providers under signed confidentiality and Business Associate Agreements (BAAs) where applicable
- To protect our rights or safety
AI Receptionist, Website Forms & Advertising Pixel Policy
1. Public Website Forms & Chat Assistant: Our public consultation, contact, attorney pilot inquiry forms, and the Jass website receptionist are designed strictly for general, non-sensitive business inquiries. Visitors must not enter patient names, dates of birth, medical record numbers, insurance IDs, or protected health information (PHI) into public website forms or chat boxes.
2. Analytics & Advertising Pixels: Website analytics (such as Google Analytics 4 / Tag Manager) and marketing pixels (such as Meta Pixel, when enabled) collect aggregate pageview and high-level navigation events only. Our analytics configuration explicitly excludes form field contents, free-text message bodies, and sensitive URL query parameters.
3. Client Billing & Legal Document Handling: When a medical practice or law firm engages MBMB, any billing ledgers, EOBs/ERAs, or patient-related records are exchanged exclusively through agreed, access-controlled channels governed by written confidentiality and HIPAA Business Associate Agreements (BAAs) where required. Public consumer AI endpoints are never used to train on client records.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- File a complaint with relevant authorities
7. Contact Us
For privacy-related questions or to exercise your rights:
- Phone: (786) 643-2099
- Email: Jasmel@medicalbillingmb.com
- WhatsApp: General inquiries only (no PHI)